Two perspectives. Separate ratings.
Employee reviews describe working at a company. Customer and partner reviews describe doing business with it. The categories remain separate. Employee ratings do not contribute to customer averages or supplier-performance scores.
The eight workplace dimensions
Safety & working conditions
Day-to-day safety practices, training and ability to raise concerns.
Leadership & communication
Clarity, accountability and support from managers.
Respect & belonging
Fair treatment, teamwork and respect across roles.
Pay & benefits
Fairness of compensation and usefulness of benefits.
Workload & flexibility
Sustainable workload, scheduling and time away from work.
Learning & career growth
Training, mentorship and opportunities to progress.
Tools & resources
Equipment, staffing and resources to do your job well.
Quality & continuous improvement
Support for doing good work and improving how it gets done.
The six supplier dimensions
Quality of work
How well the work met your agreed requirements.
Delivery reliability
How consistently commitments and delivery dates were met.
Responsiveness
How clearly and promptly the team communicated.
Value & pricing
Value for the price, including clarity of quotes and changes.
Technical capability
Ability to solve the technical requirements you observed.
Issue resolution
How problems, corrections and follow-up were handled.
What a rating means
The scale runs from 1 (Poor), through 2 (Below expectations), 3 (Meets expectations), and 4 (Very good), to 5 (Excellent). Every detailed dimension is optional. Not observed is a missing observation, not a zero.
The overall rating is selected by the reviewer. It is not computed from their detailed ratings. We show individual published reviews and the number currently displayed; we do not present an empty category as a zero score.
What verification establishes
A review becomes public after its author follows an email verification link. This confirms access to that inbox. It does not independently verify employment, purchases, qualifications, or every statement in the review.
When a reviewer edits an existing review using the same email and category, the update stays private until verified. The previously verified version remains public in the meantime.
Keep company evidence separate
Firsthand reviews are useful context. They are not audited workplace assessments or supplier certifications. Use BOMForge’s company profiles and evidence tools for supplier research, and BOMAtlas for education and regional context.